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EXTERNAL
ADMINISTRATIVE OFFICE OF THE COURTS
POSITION ANNOUNCEMENT #23-193
Location Position Available Salary Range External Closing
Date
Administrative
Office of the Courts
Support Desk Technician III $61,659 - $90,675
Labor Grade : 37
Open until filled
The normal work day for Judicial Branch employees shall consist of 7.5 hours per day with work
normally performed between the hours of 7 : 30 a.m. to 5 : 00 p.m. Monday through Friday; however,
the normal work day may be adjusted based on the needs of the court location.
Employees hired for this position may be required to attend new employee orientation in Concord,
NH prior to beginning their job at their assigned judicial branch location. Mileage reimbursement will
be paid pursuant to the New Hampshire Judicial Branch's Personnel Rules.
IF YOU ARE INTERESTED IN APPLYING FOR THE POSITION ABOVE
Step 1 :
Print application from the HR Job Postings page on the Website
https : / / www.courts.nh.gov / sites / g / files / ehbemt471 / files / documents / 2021-04 / nhjb-2099-dfps.pdf
Applications are required. Resumes may be submitted to supplement the
Application, and should be sent in the same fashion as described in step 2.)
Step 2 :
Human Resources
One Granite Place, Suite N400
Concord, NH 03301
At any time we may have more than one position vacant in the court system.
Your application may not be considered if you fail to note a specific position on your application.)
GENERAL SUMMARY
The Support Desk Technician III is a regular, full-time position working in the Administrative Office of the
Courts, subject to the sufficient and continued funding of the Judicial Branch by the Legislature. This position
involves performing a variety of technical support functions and requires exercising considerable independent
email support. The position assists in ensuring that support desk Service Level Agreements are met and
participates in support. Significant specialized expertise relative to the installation, upgrading, and maintenance of
applications and operating system software is regularly required of individuals in this position. This individual
provides technical leadership to the Support Desk Team, which supports multiple, independent networks in the
Supreme, Superior, and Circuit courts geographically located throughout New Hampshire.
The person in this position diagnoses problems with LANs / WANs and related software daily, provides detailed
problem definitions to support contacts, and interacts with court personnel and numerous vendors to coordinate
solutions to problems. This position requires well-organized work habits due to the number of concurrent tasks
being performed, the number of remote LANs being supported, and the variety of components that need to be
aligned correctly for the LAN applications to operate properly. This position is also responsible for maintaining
and managing end-user training, workstation architecture / customization and workstation services. This position
acts as the technical escalation point between the Support Desk and the Network Team in conjunction with the
Support Desk Supervisor. Employees in this position will occasionally be required to travel to courts throughout
the State during the regular course of business, perform after-hours work, and are subject to transfer or
reassignment at the discretion of the Director of the Administrative Office of the Courts.
The Support Desk Technician III is supervised by, and reports to, the Support Desk Supervisor and may
coordinate the work assignments of subordinate Support Desk Technicians and other court employees assigned
to various projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities
performed by incumbents of this job. Employees may be requested to perform tasks other than those
specifically presented in this description.
Assists in architecting and maintaining workstation management solutions including SSCM, group
policy, Windows patching, and third-party application updates.
scheduling.
Participates in the daily activities of the IT support desk, including inbound support phone calls and
tickets.
REQUIRED QUALIFICATIONS
Education and Experience
Graduation from an accredited two-year college, university, or technical school with major course work
in computer science or information technology
Five (5) years' technical experience supporting : LAN / WAN networks, Windows servers, systems
integration environments, Microsoft Office suite, and Windows desktop, including services such as
DNS, DHCP, DFS, NTFS Security, and Active Directory.
Any equivalent combination of training, education, and experience that provides the required skills,
knowledge, and abilities.
Licenses of Certifications
Valid driver's license.
DESIRABLE QUALIFICATIONS
Education and Experience
Bachelor's degree from an accredited college, university, or technical school with major course work in
computer science or information technology.
Technician (MCDST), MSCE, and MCSA.
OTHER JOB REQUIREMENTS
Successful completion of a background check, including a criminal records check and motor vehicle
records check, as well as successful completion of motor vehicle records checks on an annual basis, or
at any time as required by the employer.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledgeable in :
Exchange and / or Office 365
Skilled in :
system.
MECM (SCCM) or other Client Management Solutions.
Ability to :
Direct others and provide timely resolutions to problems while adhering to internal policies and
procedures.
DISCLAIMER STATEMENT
This position description represents general duties and is not intended to list every specific function of this
position.
10 / 10 / 2023
23-193
Last updated : 2024-04-30
Full Time
$57k-71k (estimate)
02/27/2024
07/25/2024
The job skills required for Support desk technician include Troubleshooting, IT Support, Technical Support, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Support desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support desk technician. Select any job title you are interested in and start to search job requirements.
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